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Is An Inbound Calling Center Right For Your Business?
Guest articles > Is An Inbound Calling Center Right For Your Business?
by: Melissa Barnes
In today’s challenging economy, businesses are looking for ways to reduce expenses without compromising the quality of customer service. One approach is to outsource central functions like inbound call center services to qualified vendors. Depending on the telephone answering service you select, make sure they have an extensive experience of working with a wide-range of customers, in order to fit the exact needs of your company.
The call center industry estimates that in the US alone there is nearly 3% of working adults employed in call centers. The size of call centers can range from less than 20 people handling calls, to large centers composed of thousands of agents. Typically, call centers serve as the “front end” to many businesses, so it’s important to make a great impression with potential prospects. A call center agent has the ability to reach more customers in a single week than most employees will contact throughout the duration of their career. With that being said, call centers can have a major impact on your business.
Outsourcing is rapidly growing, which lends your business to grow as well. Most of all, outsourcing can save your business time and money. Call center agents have the ability to contact your prospects on a large scale, which is a great advantage to any business. In respect to labor costs it may be beneficial to hire an offshore call center because oftentimes, labor is more affordable in other regions of the world.
Places like Canada, possess a multitude of call centers and are still expanding, Europe and India are primarily utilized for multi-language requests, the Philippines and the Caribbean can be easily attained for low wages compared to the U.S. Overtime, millions of jobs will be outsourced overseas over the next 5 years.
Contributor: Melissa Barnes
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