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It Pays to Go the Extra Mile
Guest articles > It Pays to Go the Extra Mile
by: John Boe
The most successful companies and the highest paid salespeople place great value on developing lifetime relationships with their customers and actively look for opportunities to render service above and beyond their customers' expectations. In today's competitive marketplace, your customers are aggressively prospected and their loyalty cannot be taken for granted. Customer-focused companies and individuals recognize that relationship building and follow-on service are critical components for promoting both customer retention and long-term revenue growth.
When it comes to rendering superior customer service, a "one size fits all" approach simply doesn't cut it. Research in the field of human psychology indicates people are born into one of four primary temperament styles; aggressive, expressive, passive, or analytical. Each of these four temperament styles tends to define "superior customer service" from a slightly different point of view. Once you learn how to identify each of the four primary temperament styles, you'll be able to truly customize your service to fit your customers' expectations.
John Boe presents a wide variety of motivational and sales-oriented keynotes and seminar programs for sales meetings and conventions. John is a nationally recognized sales trainer and business motivational speaker with an impeccable track record in the meeting industry. To have John speak at your next event, visit www.johnboe.com or call 877 725-3750. Free Newsletter available on website.
Contributor: John Boe
Published here on: 02-Dec-12