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The Art of Communicating

 

Guest articles > The Art of Communicating

 

by: Mark Anthony, President of Training For Success

 

INTRODUCTION:

There are several basic skills that you need to acquire in order to improve your interpersonal communication skills. Effective communication is an essential part in our everyday lives. In this seminar you will be introduced to the basic interpersonal skills, which in turn will help you achieve more effective personal communication skills. The importance of each skill will be identified through a series of exercises that will be presented.

 

PROBLEM:

If you don’t present yourself with believability, you cannot achieve interpersonal success. It is an essential element of any presentation.

 

SOLUTION:

Learn the nine major behavioral skills:

  1. eye communication
  2. posture, and movement
  3. gesture, facial expression
  4. dress, appearance
  5. 8 ways to transmit your voice
  6. language, non-words
  7. listener involvement
  8. humor
  9. learn to use your natural charisma

 

Learn about Abraham Maslow’s Four Stages of Learning:

  1. Unconscious Incompetence-we are not aware of our interpersonal communciation habits.
  2. Conscious Incompetence-we learn that we are not competent at something.
  3. Conscious Competence-we consciously make an effort to learn a new skill.
  4. Unconscious Competence-the skill set happens automatically at an unconscious level.

 

The Four Stages of Speaking:

  1. The non-speaker: people at this level avoid “public” speaking at all costs.
  2. The occasional speaker: people at this level reluctantly accept speaking assignments.
  3. The willing speaker: fear is not a drawback at this level.
  4. The leader: at this level people are driven to present themselves and their ideas.

 


Mark Anthony President of Training For Success, Inc. in New York City specializes in sales, customer service, and team building workshops for both inbound and outbound telemarketing programs. For more information and subscriptions: Call 212-683-1834 or contact us via email at trainingforsuccess@yahoo.com.


Contributor: Mark Anthony

Published here on: 22-Nov-09

Classification: Sales, Teams

 

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