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Digital Sales Activity: finding buyers too late in their journey
Guest articles > Digital Sales Activity: finding buyers too late in their journey
by: Sharon Drew Morgen
Digital sales approaches are faulty: they
There are many problems with this assumption.
The truth is, we don’t know. By using ‘content’ as the major assumption to focus our efforts (both sending, collecting, or following) we are missing the real buying decision journey.
BUYING HAPPENS PRIOR TO SOLUTION DATA
Until or unless you decide to lose weight, information about the gym won’t mean anything. Ditto about moving: info about a great real estate agent or house or neighborhood is useless if you and your spouse can’t decide on the right neighborhood. Did you buy your music set up by looking at products first, or by deciding you wanted to upgrade your system and getting permission from your kids to make a change and then getting their buy-in and criteria?
Sales has always assumed content is king and a good salesperson could recognize a need and place a solution. How’s that working for you? How different from the accepted 7% close ratio are you? In my mind, that makes the sales model a spectacularly ineffective model for helping buying decisions get made.
I’d like to shift the starting point to early in the buying decision journey. Without the human side being managed, the new digital activity will do little more than find those people who were going to buy anyway.
There is a way to enter earlier, and use the digital capability. To understand the whole journey, take a look at my latest book: Dirty Little Secrets.
PURCHASES ONLY HAPPEN IF THERE IS BUY-IN
Until or unless there is appropriate buy-in to make a change, nothing will be purchased regardless of how imperative the need. It’s just not worth it to have a systems melt down.
To get buy-in requires a criteria alignment, a knowledge of how systems go through change, and a change management activity that enables all who will touch the solution to get on board with in-put and buy-in. None of this is part of the current sales model, nor is it part of any of the digital sales activities available now except for Kadient (I’m developing Buying Facilitation™ modules for Kadient).
So long as the digital world is focused on placing content, and following buyers as they peruse a site (collecting data that is specious at best), buyers will not be aided in the way they need to be – and we will continue to not meet our quotas as 50% of us are finding now.
Check out Sharon Drew Morgen's new book: Dirty Little Secrets: why buyers can’t buy and sellers can’t sell and what you can do about it.
Or consider purchasing the bundle: Dirty Little Secrets plus my last book Buying Facilitation®: the new way to sell that influences and expands decisions. These books were written to be read together, as they offer the full complement of concepts to help you learn and understand Buying Facilitation® - the new skill set that gives you the ability to lead buyers through their buying decisions.
Contributor: Sharon Drew Morgen
Published here on: 17-Oct-10