How we change what others think, feel, believe and do
Status Quo: How to help the Buyer change?
Guest articles > Status Quo: How to help the Buyer change?
by: Martin Harris
Status Quo: With 150 e-mails a day, 30 voice-mails and 60-80-hour work weeks thanks to Corporate Re-Organizations, Buyers are so busy today that in order to survive they have learned that they can’t do it all. Unfortunately, Buyers now often stick with the status quo- even when it hurts the company.
Wrong Approach: Product Pitches, Value Propositions and Logical Arguments do not convince a Buyer in denial to change. In fact, the Buyer needs you to be wrong to protect the status quo and survive.
Even if the Seller makes a brilliant logical case for their offering, the Buyer’s counter arguments to protect the status quo will always win because the final judge is in the head of the Buyer. Most important, the problem the Seller is trying to help the Buyer overcome isn’t a logical problem, it’s an identity problem. So, using logic is like throwing a drowning man a fire extinguisher, it doesn’t work because the Seller is using the wrong tool. So what does work?
Right Approach: Provide your Salesperson with the right message delivered through mini-stories to help the Buyer discover that the status quo is no longer acceptable. These stories work because they present a scenario that allows Buyers to develop awareness through their own sense of discovery. Buyers trust this discovery because they made it and they begin to trust the Story Seller for telling it. When the Buyer can picture the issues in the real world scenario, it helps them see how the results may apply to them and they start to make sense- they gain insight. Stories transport the Buyer from the role of critic into the role of participant.
In short, Stories allow the Buyer to take your offering for a virtual mental test drive: Could you ask for more?
Value Map: Stories are easy to tell but they need to be short, simple and insightful to sell.
Short and simple so that the Buyer has time to tell their story, and insightful, so that the Buyer discovers that they want to change.
The challenge is that for the stories to be insightful, they need to be relevant to the Buyer. Creating the relevant messaging is the heart of moving the Buyer off of the status quo. Help your team create a Value Map so that the Salesperson is better able to help the Buyer see the problems and costs to their operations in the absence of having the Seller’s capabilities (cost of status quo) and then how the Seller’s capabilities could help the Buyer solve their problems and achieve their goals (benefits of change). When necessary, the Seller follows up on the Buyers story with a few simple quantification questions so that the Buyer may cost justify their decision to change.
This is nothing new, just look at the Bible, it’s all about stories. Stories are how we make sense of the world. We know how to tell stories; we just have to make sure we tell the right ones.
Michael Harris is CXO of Insight Demand. www.InsightDemand.com is a sales training company with a proven sales system that offers the simplest and shortest path to more revenue through the power of storytelling.
-- Michael Harris firstname.lastname@example.org
Contributor: Michael Harris
Published here on: 10-Apr-11
MSWord: Status quo.docx
And the big