How we change what others think, feel, believe and do
Be Specific When Communicating with All of Your Audiences
Guest articles > Be Specific When Communicating with All of Your Audiences
by: Robert Deigh
Comedian Lily Tomlin has a great line: "I always wanted to be somebody, but now I realize I should have been more specific."
Organizations often have a similar problem - describing themselves in terms
that are too generic to be memorable and effective. "We create custom software."
"We're a health and wellness company." "We're your financial experts."
Unfortunately, none of those descriptions are compelling enough to make you
stand out. Companies that don't stand out rarely beat the competition.
Here's the cure: as part of your PR toolkit, create a compelling company
description and a few messages that reveal not just what you are but -- much
more important -- what you do for your customers.
In the examples above, you'd be more likely to hire companies that describe
themselves this way: "We are a technology company that helps organizations save
25% of product design and manufacturing costs." "We help busy individuals and
families lead healthier and more energetic lives." "We show people how to save
realistically for their future while enjoying the present."
Now create five or six very specific messages that support your overall
description. Put those messages in all of your formal and informal communication
(marketing and press materials, website, presentations, paid advertising, sales
kit, elevator speech and even your on-hold phone greeting).
Whether you have four employees or 40,000, the ability of every member of your team to speak in a unified voice using the right messages is a very powerful competitive tool.
Robert Deigh is principal of RDC Communication/PR and the author of "How Come No One Knows About Us?" (WBusiness Books, available May 2008), the PR guide for organizations large and small that want to win big visibility. Deigh helps organizations increase their visibility and build their brands by creating strong and positive relationships with the press and other audiences. He is also a well-known speaker and trainer on media and PR topics. Want more free info to build your business? Subscribe to Deigh’s popular monthly 1-page online newsletter “PR Quick Tips” from his website at www.rdccommunication.com. He can be reached via email at email@example.com, or by phone at 703-503-9321.
Contributor: Robert Deigh
Published here on: 30-Sep-12
Classification: PR, Communication
And the big