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Transactional Model of Communication

Disciplines > Communication > Transactional Model of Communication

Description | Example | Discussion | See also

 

Description

In the transactional model, two people communicate with multiple messages through what may be multiple channels and with parallel messages.

As with other models, the messages may be distorted and the people may be distracted, resulting in misunderstanding that fuels and hinders the model.

Example

Hi there!

Well hello, how are you?

What are you up to, today?

I'm just going to work. What about you?

Discussion

We often speak in a transactional way, where we exchange messages. In doing so we may also be exchanging value to one another, for example in a greeting where each person gives the other a sense of comfort through a defined transactional ritual.

The actual transaction can be highly dependent on context. For example the transactions between people at home is often quite different between those at work or on the street.

See also

Transactional Leadership

 

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