How we change what others think, feel, believe and do
Vroom and Yetton's Normative Model
Decision acceptance increases commitment and effectiveness of action.
Participation increases decision acceptance.
Decision quality is the selection of the best alternative, and is particularly important when there are many alternatives. It is also important when there are serious implications for selecting (or failing to select) the best alternative.
Decision acceptance is the degree to which a follower accepts a decision made by a leader. Leaders focus more on decision acceptance when decision quality is more important.
Vroom and Yetton defined five different decision procedures. Two are autocratic (A1 and A2), two are consultative (C1 and C2) and one is Group based (G2).
A1: Leader takes known information and then decides alone.
A2: Leader gets information from followers, and then decides alone.
C1: Leader shares problem with followers individually, listens to ideas and then decides alone.
C2: Leader shares problems with followers as a group, listens to ideas and then decides alone.
G2: Leader shares problems with followers as a group and then seeks and accepts consensus agreement.
Situational factors that influence the method are relatively logical:
Vroom and Yetton (1973) took the earlier generalized situational theories that noted how situational factors cause almost unpredictable leader behavior and reduced this to a more limited set of behaviors.
The 'normative' aspect of the model is that it was defined more by rational logic than by long observation.
The model is most likely to work when there is clear and accessible opinions about the decision quality importance and decision acceptance factors. However these are not always known with any significant confidence.
Vroom, V.H. and Yetton, P.W. (1973). Leadership and decision-making. Pittsburg: University of Pittsburg Press
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