Their name

Techniques > Conversation techniques > Their name

In conversation, the name of the other person is one of the most important things to remember and use. It is easy to get this wrong, so this section gives you a number of things you can do and methods you can use.

• Personal name: The most important thing for them.
• Finding their name: An important initial task.
• Remembering their name: Which is easily forgotten!
• Short name: Be careful about contractions.
• Using their name: To connect with them.

See also

Memory, Bonding principle, Identity, Verifying the person