How we change what others think, feel, believe and do
Assessment: How much do you suck at listening?
Guest articles > Assessment: How much do you suck at listening?
by: Sharon Drew Morgen
Answer these questions to see how accurately you hear what your communication partner intends you to hear, and how much business you are losing as a result.
As I am writing my new book, Did You Really Say What I Think I Heard? I've gotten notes from all around the world: everyone thinks they listen accurately. Ah...But do they hear what's intended?
It's physiologically impossible to accurately hear what our communication partner intends us to hear. We have biases, filters, triggers, assumptions, and habits that get in the way. And people don't accurately represent what they mean for us to hear, leaving out details that they assume will be understood and aren't, or choosing words that have different meanings for listeners. Or the situation we find ourselves in has any range of situational biases that make it difficult. We hear according to our education, family history, religious beliefs, political beliefs, age, ethnicity.....
Are you getting the picture here? Not even close to possible. So what is it we are defending? What is so important about believing we hear what's intended when we don't - and it's not even possible?
My new book will break down the good, the bad, and the ugly of how we hear, why we don't, where we have problems (lots of assessments and fun exercises), and ways to fix it. Lots of funny examples of just plain dumb conversations between really smart people. And trust me: my snarky personality will lead readers through the process. I can't wait until it comes out next year.
Check out Sharon Drew Morgen's new book: Dirty Little Secrets: why buyers can’t buy and sellers can’t sell and what you can do about it.
Or consider purchasing the bundle: Dirty Little Secrets plus my last book Buying Facilitation?: the new way to sell that influences and expands decisions. These books were written to be read together, as they offer the full complement of concepts to help you learn and understand Buying Facilitation? - the new skill set that gives you the ability to lead buyers through their buying decisions.
Contributor: Sharon Drew Morgen
Published here on: 23-Feb-14
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