How we change what others think, feel, believe and do
|
|
How we change what others think, feel, believe and do |
Waiter's Views
Techniques > Tipping > Articles > Waiter's Views Description | Discussion | See also
DescriptionSo what do waiter's think about tipping. One study (Liu, 2008) asked waiters what they thought would increase or decrease their chance of getting a good tip. Here's a summary of results.
Harris (1995) found that waiters noted how good tippers were better at estimating the 15% norm (and bad tippers under-estimated this -- perhaps in a generous thought for such people). It was also found that the following was seen as contributing towards good tips: friendly service, good suggestions, excellent food, prompt delivery of the main course and check, a self-introduction by the waiter, and receiving separate checks. Harris also found that tips were decreased for waiting a long time for a beverage and being seated in a bad location.
Who gives good tips? Liu found the following:
And bad tippers? Here's he results:
DiscussionIt is interesting to see that waiters see much of the tipping as being in their control - it is also noteworthy that they also see restaurant factors as being significant. There is clearly a wide range of views as to who gives good and bad tips and how waiters actually determine whether a person is rich or poor or not is not clear. Perhaps a combination of clothes and whether the people order expensive food or the cheapest on the menu.
See also
Harris, M.B. (1995). Waiters, Customers, and Service: Some Tips About Tipping, Journal of Applied Social Psychology, 25, 8, 725-744 Liu, Chu-Mei (2008). The perceptions of waiters and customers on restaurant tipping, Journal of Services Marketing, 22, 2, 95–103 |
Site Menu |
|
| Home | Top | Quick Links | Settings | |
|
Main sections: | Disciplines | Techniques | Principles | Explanations | Theories | |
|
Other sections: | Blog! | Quotes | Guest articles | Analysis | Books | Help | |
|
More pages: | Contact | Caveat | About | Students | Webmasters | Awards | Guestbook | Feedback | Sitemap | Changes | |
|
Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate | |
You can buy books here |
|
And the big |
|
| Home | Top | Menu | Quick Links | |
|
|
Site Menu |
|
| Home | Top | Quick Links | Settings | |
|
Main sections: | Disciplines | Techniques | Principles | Explanations | Theories | |
|
Other sections: | Blog! | Quotes | Guest articles | Analysis | Books | Help | |
|
More pages: | Contact | Caveat | About | Students | Webmasters | Awards | Guestbook | Feedback | Sitemap | Changes | |
|
Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate | |
|
| Home | Top | Menu | Quick Links | |
|
|
