Tell Them Your Name

Description

Introduce yourself, saying your name (and smiling, of course, like you are really pleased to be serving them).

"Hello there. My name's Jane and I'm going to be your server tonight."

We quickly forget names, so help them remember yours.

If your name is not easily remembered adopt an easier name. For example if you are from Wales and are called Rhyddych, then try calling yourself something like Robert.

It depends on where you are working but wearing a badge can help.

Another technique to help them to remember your name is to drop it into a passing comment.

"The chef just said, 'Jane, you have people of good taste there!'"

Discussion

Telling them your name turns you into a real person and not an impersonal 'thing' that can be ignored and forgotten. And when they know this, they they will find it harder to ignore social rules that say you should give a decent tip.

Garrity and Degelman (1990) tried this method in a buffet lunch -- a situation where both lunchtime and the impersonal buffet serving would normally lead to lower tips anyway. Where they did not introduce themselves, they got a 15% tip, but just by saying their name, they averaged a much bigger 23% tip.

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Tell Them Your Name

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Site Menu

Quick links

Disciplines

Techniques

Principles

Explanations

Theories

And