changingminds.org

How we change what others think, feel, believe and do

| Menu | Quick | Books | Share | Search | Settings |

The ChangingMinds Blog!

 

ChangingMinds Blog! > Blog Archive > 21-Oct-18

 


Sunday 21-October-18

Dropping phones and tipping opportunities

We were in Bar Harbor recently and took a tourist trip up Cadillac Mountain in the beautiful Acadia national park. All was going well until the was a shriek from the back of the trolley. 'I dropped my phone!' squeaked a lady who had been meaning our and taking photos.

Jim, our driver and guide, said sorry but park regulations prohibited him from stopping. He sounded like this was a regular event. We carried on up the mountain and the lady got lots of sympathy from the other passengers.

The views at the top were truly great and we headed back down. The interesting part happened when Jim pulled in near where the lady had lost her phone. He said, "It's illegal for me to stop here, but I'm going to give us a few moments to look for your phone." We all peered out but there was no sign on the phone.

Apologizing again, Jim set off again. Down the mountain, he stood by the door, helping people off, saying goodbye and, of course, collecting tips.

What effect would you say our pause to look for the lost phone had on Jim's tips? Yes, I thought so too. The key word was 'illegal'. In saying this, Jim indicated he was prepared to break the law, risking his job and liberty, just to help his passengers. What a wonderful man! Definitely deserves more dollars for such sacrifice!!


Site Menu

| Home | Top | Quick Links | Settings |

Main sections: | Disciplines | Techniques | Principles | Explanations | Theories |

Other sections: | Blog! | Quotes | Guest articles | Analysis | Books | Help |

More pages: | Contact | Caveat | About | Students | Webmasters | Awards | Guestbook | Feedback | Sitemap | Changes |

Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate |

 

You can buy books here

More Kindle books:

And the big
paperback book


Look inside

 

Please help and share:

 

Quick links

Disciplines

* Argument
* Brand management
* Change Management
* Coaching
* Communication
* Counseling
* Game Design
* Human Resources
* Job-finding
* Leadership
* Marketing
* Politics
* Propaganda
* Rhetoric
* Negotiation
* Psychoanalysis
* Sales
* Sociology
* Storytelling
* Teaching
* Warfare
* Workplace design

Techniques

* Assertiveness
* Body language
* Change techniques
* Closing techniques
* Conversation
* Confidence tricks
* Conversion
* Creative techniques
* General techniques
* Happiness
* Hypnotism
* Interrogation
* Language
* Listening
* Negotiation tactics
* Objection handling
* Propaganda
* Problem-solving
* Public speaking
* Questioning
* Using repetition
* Resisting persuasion
* Self-development
* Sequential requests
* Storytelling
* Stress Management
* Tipping
* Using humor
* Willpower

Principles

* Principles

Explanations

* Behaviors
* Beliefs
* Brain stuff
* Conditioning
* Coping Mechanisms
* Critical Theory
* Culture
* Decisions
* Emotions
* Evolution
* Gender
* Games
* Groups
* Habit
* Identity
* Learning
* Meaning
* Memory
* Motivation
* Models
* Needs
* Personality
* Power
* Preferences
* Research
* Relationships
* SIFT Model
* Social Research
* Stress
* Trust
* Values

Theories

* Alphabetic list
* Theory types

And

About
Guest Articles
Blog!
Books
Changes
Contact
Guestbook
Quotes
Students
Webmasters

 

| Home | Top | Menu | Quick Links |

© Changing Works 2002-
Massive Content — Maximum Speed