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Managing the change project
Disciplines > Change Management > Managing the change project
Managing the change project through its operational phase is a difficult job, even in what seems initially to be a simple project. Not only are change projects complex, they also are highly mobile beasts that slither and slide unless you manage them very carefully.
- Sponsorship of change: Whatever you do, manage your sponsors.
- Stakeholders in change: Managing the people effects.
- Organizing for change: Creating the change organization.
- Styles of change: the style used should match the scope.
And particularly remember to manage the people:
- The Kübler-Ross grief cycle:
Manage the people through their emotional
cycles.
- Shock stage: Initial paralysis at hearing the bad news.
- Denial stage: Trying to avoid the inevitable.
- Anger stage: Frustrated outpouring of bottled-up emotion.
- Bargaining stage: Seeking in vain for a way out.
- Depression stage: Final realization of the inevitable.
- Testing stage: Seeking realistic solutions.
- Acceptance stage: Finally finding the way forward.
- The positive change cycle: Even good news has its ups and downs.
- Lewin's freeze phases:
Unfreeze, transition, refreeze.
- Unfreezing techniques: Ways to get them going.
- Transitioning techniques: Ways to keep them moving.