Performance Management

Disciplines > Human Resources > Performance Management

Performance management is the directing and assurance of the delivery of required objectives by individual employees.

• ABC Analysis: Antecedents, Behavior, Consequences to understand behaviors.
• A-, B- and C-jobs: Three levels of smarts.
  • Managing A-players: Keeping the stars on focus.
  • Managing B-players: Keeping the second tier on the ball.
  • Managing C-players: What to do with the third tier.
  • A-player problems: Your stars have their own problems.
• Setting goals: A basic method of motivation.
• SMART Objectives: Specific, Measurable, Achievable, Relevant, Timely.

See also

Leadership