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Waiter's Views

 

Techniques > Tipping > Articles > Waiter's Views

Description | Discussion | See also

 

Description

So what do waiter's think about tipping. One study (Liu, 2008) asked waiters what they thought would increase or decrease their chance of getting a good tip. Here's a summary of results.

 

Variable

Increase %

No effect %

Decrease %

Friendly service

85

15

0

Waiter makes good suggestions

85

15

0

Excellent food

80

20

0

Main course comes quickly

70

29

1

Restaurant is expensive

61

32

7

Customer has been drinking

50

29

21

Waiter introduces self

32

59

9

Payment by credit card

21

74

5

Sunny weather

14

84

2

Waiter touches your hand

11

75

14

Long time to get beverage

1

5

94

Seated in bad location

0

33

67

Waitress wears flower in hair

0

91

9

 

Harris (1995) found that waiters noted how good tippers were better at estimating the 15% norm (and bad tippers under-estimated this -- perhaps in a generous thought for such people).

It was also found that the following was seen as contributing towards good tips: friendly service, good suggestions, excellent food, prompt delivery of the main course and check, a self-introduction by the waiter, and receiving separate checks.

Harris also found that tips were decreased for waiting a long time for a beverage and being seated in a bad location.

 

Who gives good tips? Liu found the following:

 

Type of people who give good tips % waiters who thought they give good tips
Rich people 29
Men 10
Happy people 8
Business people 8
People who have waited table 6
Selfish people 6

 

And bad tippers? Here's he results:

 

Type of people who give bad tips % waiters who thought they give bad tips
Poor people 29
People in bad mood 12
People who have never waited table 10
Women 10
Young people 10
Old people 8
Rich people 6
Selfish people 6

Discussion

It is interesting to see that waiters see much of the tipping as being in their control - it is also noteworthy that they also see restaurant factors as being significant.

There is clearly a wide range of views as to who gives good and bad tips and how waiters actually determine whether a person is rich or poor or not is not clear. Perhaps a combination of clothes and whether the people order expensive food or the cheapest on the menu.

 

See also

How to Get a Bigger Tip

 

Harris, M.B. (1995). Waiters, Customers, and Service: Some Tips About Tipping, Journal of Applied Social Psychology, 25, 8, 725-744

Liu, Chu-Mei  (2008). The perceptions of waiters and customers on restaurant tipping, Journal of Services Marketing, 22, 2, 95–103

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