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Like Them

 

Techniques > Tipping > How to Get a Bigger Tip > Like Them

Description | Discussion | See also

 

Description

Watch and listen to them very carefully, then show that you are like them in some way, for example:

  • If they are educated middle class, mention you are working your way through college.
  • If they have children, mention your kids/younger brother/cousin/etc.
  • If they talk about cars, say you love cars and ask what they have got.
  • If they talk posh, spruce up your language. (but if they swear, do not swear back!)

Also look for ways to get them to like you, for example:

  • Show respect, always, especially if they are somewhat older.
  • Be cute, likeable, smiling and happy.
  • Be interested in their stories.
  • Laugh at their jokes.

In doing this, keep it relatively brief (your are there to serve, not monopolize the conversation). Also ensure what you say sounds genuine. If you can't fake it, don't fake it.

Discussion

Appearing to be like them works on the similarity principle. We tend to like and trust people who are like us in some way. Just talking briefly with them also helps portray yourself as human and not a remote robot.

We also like people who like us, so any displays of pleasure at our company will make us happier, put us in a good mood and so more likely to reward the person who helped us feel good.

See also

Similarity principle

 

Tidd, K. L. and Lockard, J. S. (1978). Monetary significance of the affiliative smile: A case for reciprocal altruism. Bulletin of the Psychonomic Society, 11, 6, 344-346.

 

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