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Pre-emptive Thanks

 

Techniques > Tipping > How to Get a Bigger Tip > Pre-emptive Thanks

Description | Discussion | See also

 

Description

Thank them before they pay.

A good way of doing this is to write a friendly 'thank you! on the check. Another way is to thank them in persons, saying something like:

'Thank you for coming to our restaurant today -- you look like you've had a good time!'

Discussion

Thanking a person makes them feel good, and if they feel good they are more likely to want to make you feel good. Thanking before payment is also pre-emptive, working on an assumption that the are going to give a good tip.

Rind and Bordia got servers to write 'thank you' on the back of the check and saw tips rise from 16% to 18%. They also tried getting the server to add their name to the check but this gave no further increase.

See also

Assumption principle, Pre-thanking

 

Rind, R. and Bordia, P. (1995). Effect of server’s “thank you” and personalization on restaurant tipping. Journal of Applied Social Psychology, 25,745-75

 

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