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Make Them Grateful

 

Techniques > Tipping > How to Get a Bigger Tip > Make Them Grateful

Description | Discussion | See also

 

Description

Find ways to make them grateful to you.

Nice table

Show them to the best table you can, while telling them why this is a good place to sit (cool, warm, quiet, light, interesting, etc.). Ask them if this is ok and if they'd prefer somewhere else.

Menu advice

Offer advice on the menu, especially if they seem uncertain. Ask about the sort of things they prefer. It can build trust significantly if you tell them what isn't as nice as other dishes and suggest cheaper options first. You may then say 'If you're looking for something special, this is particularly nice. I know it's more expensive but most people think it's worth it.'

Tasters

Offer to bring them tasters of food so they can choose what they really like.

Other help

Keep an eye on them and look for ways to help, for example if they drop a piece of cutlery, immediately exchange it (for example from a nearby unoccupied table). Offer to call them a taxi if they need one. If they have any complaints, deal with them generously.

Discussion

Gratitude triggers the exchange principle, where they feel obliged to order more or give you a good tip in return for the kindness you have shown them.

See also

Exchange principle

 

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