Trust

Explanations > Trust

 Trust is | When trust goes wrong | So what?

Trust is the key to the door of other people's minds. If they don't trust you, then you haven't a hope in Hades of persuading them. If they do trust you, it doesn't necessarily mean you can persuade them, but at least they will now listen to you and take you seriously.

Trust is

• What is trust: Core factors of trust.
• The spectrum of trust: From blind trust to paranoia.
• Transaction cost: The cost of low trust.
• Trust in groups: The dynamics of trust in teams.
• Swift trust: Where trust happens quickly.
• Creating trust in organizations: How to increase trust in your company.
• Where we trust: The people we will trust.

When trust goes wrong

• Four types of justice: Distributive, Reparative, Procedural, Retributive.
• The economics of trust: The cost of trust and betrayal.
• The effects of betrayal: How people react in the lost of trust.
• The Hysteresis of trust and betrayal: An engineer's curve describes the human dynamics.
• Low-trust responses: What people do when they do not trust.

So what?

So manage trust carefully. It can, as they say, take a lifetime to build and a moment to lose. And the simplest way to do this is to be trustworthy. Be dependable. Care about people. Deception may persuade people for now, but the cost of being found out can be extremely high.

See also

Trust Principle, Theories about trust, Followers and Trust, Lying

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